Support

Call us: +82.31.213.2641

Operating Hours

Mon – Fri: 9am – 6pm

We’ve got all your warranty service needs covered.

SEMAS Inc. provides a strong partnership and warranty services to partners through our 20 years of experience and excellent professionalism.

Electronic device warranty specialist

With more than 20 years of experience, we have the expertise to provide services to computer peripherals and various audio equipment.

Reduce lead-time

We contribute to quick lead time and service cost reduction through a systematic classification and a simple process for products.

Quick feedback

By providing quick feedback on the product in charge, we contribute a lot to early response (quick recall) and further performance improvement.

Professional storage device warranty service company

Founded in 2000, SEMAS Inc. (SEMAS Electronics) is currently providing warranty services for various electronic products, starting with memory devices (FDD, HDD) among computer peripherals.

The way of Service is Changing

The customer service of electronic products varies depending on the type of product, but generally, if it was a repair to find and fix defective parts more than a decade ago, now it is swapped for a new product or refurbished due to the rise of labor costs and development of the manufacturing industry or replace Part or Assembly. The service way of SEMAS has also changed according to the times.

Professional & Experienced

SEMAS enables accurate handling of defective products with long technical experience of employees, and provides quick feedback to manufacturers to help with R&D, recall and quality improvement. In addition, we are continuously developing corporate resources and capabilities through prompt and continuous training for all employees. SEMAS is doing its best to efficiently perform business and to realize customer satisfaction.

The variety of Services We offer

Product RMA, Customized service center, SWAP service, Database construction

– SEMAS is your best business partner.

RMA and product performance test

Reduce service costs and provide feedback on product performance through Return Material Authorization (RMA) and product performance testing.

Customized & dedicated call service

As a professional call service that is operated only by personnel with expertise in the products in charge, it provides a different service satisfaction than other call services that handle various products at the same time.

Excellent customer response ability

We provide prompt customer service through expertise and long experience, and offline customer service centers and business trip services.

Database construction

Experts with extensive experience help build and operate database and business software for call service operation and logistics management.

The best warranty services supporting partners

SEMAS Inc. establishes a dedicated team for each client company. Each team provides services to only one company to perform at our best quality possible.

Meet our Partners

We do our best for the development of our partners.

Harman Korea

www.harmansvc.co.kr

Samsung SVC

www.samsungsvc.co.kr

S&J co., ltd.

www.snj.co.kr

Qsenn

www.qsenn.co.kr

ISO 9001

2020. 6. 13

Best Service Partner

2023. 4. 14
2017. 2. 13
2014. 12. 19

Contact us

For partnership and other inquiries, please contact the following.

+82.31.213.2641

+82.31.213.2642

up@semas.co.kr

#303, Samsung Techno-Park, 97, Jungbu-daero 448beon-gil, Yeongtong-gu, Suwon-si, Gyeonggi-do

SEMAS Inc., Suwon(Head Office)

#211, 21-dong, Sunin-Arcade, 34, Cheongpa-ro 20-gil, Yongsan-gu, Seoul

Samsung SSD Customer Service Center, Yongsan(Branch)