Expertise
Comprehensive A/S technical knowledge spanning computer peripherals, audio equipment, and various electronic products.
Redefining Warranty Service, Unlocking Tomorrow’s Potential Together
SEMAS
Warranty Service
Since its establishment in 2000, SEMAS Corporation has accumulated more than 25 years of deep expertise in warranty service for electronic devices. We collaborate with leading global partners, delivering tailored customer solutions and systematic service processes that achieve optimized lead times, cost reduction, and exceptional customer satisfaction.
Partnership Inquiry
Samsung Electronics Best & Proactive Service Partner
25+
Years of Expertise
Established in 2000
RMA / SWAP
Structured Process
Optimized repair & exchange
Dedicated Team
Customized
Product-specific support
The Value SEMAS Delivers
“Elevate Your Customer Value with Our Strategic Professional Outsourcing Partner”
Speed
Streamlined logistics and call center operations enable faster lead times by simplifying service processes.
Customized
Dedicated teams aligned to customer requirements provide in-depth responses.
Efficiency
Structured processes such as RMA and SWAP services minimize defect rates and overall costs.
SEMAS: A Legacy of Excellence
For over 25 years, SEMAS has remained ahead of the curve, adapting to the shift from traditional repair-focused services to exchange, refurbish, and part replacement solutions. Our proactive approach includes close collaboration with manufacturers for R&D, recalls, and quality improvement projects. We prioritize shared growth with partners and delivering unparalleled customer satisfaction by constantly exploring and implementing better ways.
Key Milestones
Filter milestones by keyword.
2000
SEMAS Electronics Company founded
2000 ~ 2006
Samsung FDD customer service
2002 ~ 2012
Samsung HDD customer service
2006 ~ 2016
Samsung ODD customer service
2006 ~
Samsung External HDD customer service
2009 ~ 2025
Samsung keyboard & mouse customer service
2011 ~
Samsung SSD customer service
2012
Incorporated as SEMAS Corporation
2012 ~ 2020
Seagate HDD customer service
2014 ~ 2025
Samsung Smart Beam & Router customer service
2017 ~
Harman International Korea customer service
2021 ~
Samsung SSD B2B service
The variety of Services We offer
Product RMA, Customized Service Centers, SWAP Services, and Database Development — SEMAS: Your Premier Business Partner
RMA & Performance Testing
RMA (Return Material Authorization) and performance testing help optimize service costs and provide valuable product feedback.
Dedicated & Customized Call Center Management
Specialized call centers staffed by product-specific experts deliver a higher level of service than general-purpose call centers.
Exceptional Customer Support
Accurate product classification and friendly customer care are delivered through offline support centers and on-site services.
Database Development
Database and software solutions for call center operations and logistics management support stable execution at scale.
Smart Outsourcing
SEMAS works with a wide range of organizations and offers attractive solutions for cost-efficient, stable customer service outsourcing.
For companies with existing customer service operations
- Reduce warranty service costs while strengthening professionalism.
- Seamless transition through fully equipped call and technical centers.
For companies entering the Korean market
- Reliable customer support without heavy initial investment in personnel or infrastructure.
- Minimize risks with SEMAS’s extensive experience and network.
Meet our Partners
We are committed to fostering the growth of our partners.
Harman Korea
www.samsung.com
Samsung Electronics Service Co., Ltd.
www.samsungsvc.co.kr
Valueplus Inc.
www.valueplus.co.kr
S&J co., ltd.
www.snj-korea.co.kr
Certifications & Appreciations
International certifications and partner awards.
ISO 9001:2015
2009 ~ 2027
Best & Proactive Service Partner
2025. 4. 23
2023. 4. 14
2017. 2. 13
2014. 12. 19
Supplier Appreciation Award
2012
Contact us
SEMAS collaborates with various companies and provides optimal solutions for domestic and international businesses seeking cost efficiency through customer service outsourcing. For partnership inquiries or further questions, please contact us below.
Phone
Fax
Operation Hours
Mon ~ Fri: 9am ~ 6pm
SEMAS Corporation, Headquarters
Samsung Technopark 303, 97, Jungbu-daero 448beon-gil, Yeongtong-gu, Suwon-si, Gyeonggi-do, South Korea
Samsung SSD Specialized Service Center, Yongsan Branch
211, Seonin Sangga 21-dong, 3F, 20-gil Cheongpa-ro, Yongsan-gu, Seoul, South Korea
Smart Outsourcingwith
- Transition electronic device customer service to outsourcing
- Build an initial customer support organization for market entry in Korea
- Entrust dedicated call center and technical center operations
- Design and upgrade RMA, SWAP, and logistics processes